• Requesting a service꞉ Please send us an email info @ premiumgreektours.com with your request, mentioning all the necessary requirements (persons, date, flight number etc) and special preferences or needs you may have (children, child seats, luggage, health issues, etc)
• Booking a service꞉ All emails are being answered within 24 hours. If not, please contact +30 6986681630 (available also in WhatsApp and Viber). Once you are ready to book, you will receive a reservation form quoting all the details you will have provided, all the agreed requirements, the agreed amount and the payment conditions. Please check carefully and inform us that everything is correct. Once your confirmation is completed, you agree to the terms and conditions of our company, described below. To finalize your booking, we will send you the final confirmation form which is also your contract with Premium Greek Tours.
• Changes in the booking after the confirmation must be done by the same person who has made the booking and must be reconfirmed by us.
• During the tour, Premium Greek Tours is not responsible for any injury, illness, death or loss of any kind of property.
• The drivers have to follow the laws and traffic regulations. As a result they can drop you off to the closest point of the sites that they are allowed to. They can also make stops, so you can take pictures or for anything else you may need, as long as it is considered safe and not a traffic violation.
• Our drivers can provide you with information about the places and archeological sites that you will be visiting but they are not licensed tour guides, meaning that they are not allowed to escort you at the sites or guide you. There are strict regulations that protect the job of the tour guides, so the drivers have to respect that and not provide commentary in or near the archeological sites. However, they can share historical information in the vehicle, as long as it is done safely, as their primary concern is to concentrate on their driving.
• In case you want a professional licensed tour guide you can let us know and our company will provide you with one at an additional cost, depending on whether you want him or her to escort you during the whole tour or just guide you at the archeological sites.
• Smoking, eating or drinking from open cups is not allowed in the vehicles in order to maintain them fresh and clean throughout the day.
• You have the right to ask your driver to make frequent stops, to adjust the temperature or have music playing according to your preferences.
• Our vehicles are equipped according to the latest European standards. They are also frequently checked, very well maintained and serviced according to the Mercedes-Benz instructions. However we cannot be responsible for any unexpected mechanical problems or breakdowns. In any such case, we can ensure you that we will try to find a solution as soon as possible, so that the tour or the transfer will be continued and completed with safety.
• Meeting your diver꞉ At the airport you will meet your driver at the arrival hall. He will be holding a sign with your name. If you can’t find him, please call us immediately at +306986681630. It is very important not to leave the arrival hall, because it will be very difficult to find you when he doesn’t know where you are. We are always informed about early or late arrivals, so you do not have to worry about that. The service will be accomplished as agreed.
• We have the right to cancel or discontinue the service in the following cases꞉
• Extremely bad weather conditions or natural disasters (flood, earthquake, forest fires)
• General strikes, civil insurrections, war
• Client’s delay more than 1 hour without us being notified
In these cases it is impossible, or even very dangerous to complete a service and you will receive a full refund.